Evancy legal information

This site is published by Hospitality 2.0
Simplified joint stock company with variable capital with variable capital (minimum): 500 000,000 Euros
Address of the head office: 41 Rue Simon Vollant - 59130 Lambersart FRANCE
879,193,019 R.C.S. Lille Métropole
Intra-Community VAT number: FR77879193019
Name of the Director of Publication: Mr. Alexandre Goossaert
Contact phone number: +33 (0)3 20 15 36 00
Contact email address: marketing@evancy.fr

Hosting information

The creator of the site is Evancy
The webmaster of the site is Rémi Follet
Contact the webmaster: marketing@evancy.fr
The host of the site is Combell NV Skaldenstraat 121 9042 GENT.

Evancy must be in possession of all personal data, including the address, telephone number and e-mail address of all persons present during the stay, in order to be able to carry out essential communication with you. Otherwise, Evancy is unable to provide you with important arrival and departure information (safe key, code, itinerary description, etc.). 

Evancy residences are not suitable for group or individual stays away from home by minors under the age of 18, unaccompanied by their legal guardians. Evancy reserves the right to refuse access to the flat, room or villa, which may have been booked in disregard of this provision to minors under 18 years of age who are not accompanied by their legal guardians and who present themselves at the reception of the Residence, and to cancel the stay immediately. 

It is also forbidden to bring people or pets that you did not notify when booking. The discovery of this type of behaviour by an Evancy employee or representative will oblige Evancy to withhold the deposit in part or in full or will lead to expulsion from the park with no right to reimbursement.

You can book 24 hours a day on our website www.evancy.fr or by e-mail, as well as by telephone between 9am and 5.30pm on +33 (0)3 20 15 36 00.
If you have a discount, please let us know directly at the time of booking. It is not possible to obtain a discount after the event. Discounts and arrangements apply to a limited number of holiday residences. Any discount regulations do not apply to arrangements. It is not possible to combine discounts, except where specifically stated. 

Please note!

The full amount of your booking must be paid 7 days before your arrival. Any payment not made on time will result in the cancellation of your booking.
You can also book several accommodations under the same reservation. If you have a preference for a particular accommodation, please let us know at the time of booking, but unfortunately we cannot guarantee that this accommodation will be allocated to you. 
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PRICES

General

The prices shown in the brochure and on https://www.evancy.fr may differ from the price actually applied at the time of booking. Evancy reserves the right to change prices and/or to charge a supplement. Evancy also reserves the right to change discounts and discount regulations. The price stated on the confirmation/invoice is binding.

The price includes :
- Rental
- VAT
- Supply of bed linen
- Final cleaning
- Bath towels

The price does not include
- Other supplements (baby kit, pet, service kit, etc.)
- Cleaning during your stay (on request)
- Breakfast
- Late check-out
- Extra bed linen
- Extra towels

If you book online, you will receive a detailed overview of all charges and a total price during the booking process.
Evancy reserves the right, up to 72 hours after booking, to adjust the price or cancel the booking in the event of an obvious error in the price on the website, in particular in the event of a sale at a loss in accordance with Article L 420-5 of the French Commercial Code. 

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Reception
You can reach reception on +33 (0)3 20 15 36 00 every weekday from 9am to 5.30pm and from 10am to 6pm on Saturdays. 

- Check-in
Arrival is from 3pm. If you do not arrive within 24 hours of the agreed date without notifying us, this will be considered as a cancellation (no refund).

- Check-out
On the day of departure, please leave your accommodation by 11.00 am. We reserve the right to carry out (cleaning) work from 08:00 around your accommodation. All guests must respect the general rules of the residence. Any breach of these rules may result in expulsion from the residence without the right to a refund. The rules are available on the above-mentioned website.
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Confidentialité & réserve juridique

Général
Toutes les données qui nous sont fournies, même sur notre site Web, sont utilisées pour répondre à vos demandes et elles sont conservées dans notre fichier. Ce fichier est utilisé pour l’administration des clients, les ventes, le marketing et la comptabilité. Ces données peuvent être utilisées pour donner des informations et des offres ciblées au sujet de nos produits et services, tant par nous-mêmes que par des tiers. Nous améliorerons, compléterons vos données dans le cas où cela sera nécessaire et les supprimerons à votre première demande.  Si vous ne souhaitez pas recevoir nos informations ou offres, veuillez nous le signaler en envoyant un courriel à l’adresse : info@evancy.com ou à l’adresse suivante : 41 Rue Simon Vollant - 59130 Lambersart, France.

Legal reserve
Evancy has taken the utmost care in compiling this brochure, information, communication and website, but it is impossible to guarantee its accuracy and/or completeness at all times. Evancy excludes all liability of any kind arising from inaccuracies and/or omissions. Evancy's general terms and conditions apply to all bookings and offers. ________________________________________

Use of the website

You are currently on the HOSPITALITY 2.0 reservation website. In accordance with current legislation, we invite you to read our conditions which appear on the various pages of this site.These conditions concern your rights and are applicable to you if you use this site. This website is published by :
HOSPITALITY 2.0 whose registered office is located at 41A Rue Simon Vollant in Lambersart 59130 registered under the number RCS 879 193 019.
This site is made available free of charge (except for your Internet access costs) for personal use, subject to compliance with the conditions set out below.
Use of this site implies your full acceptance of all the General Terms and Conditions. 
You may only use this site if you are over 18 years of age and have the authority to enter into binding contracts (the use of our site by minors is prohibited).You are personally and financially responsible for your use of the site.If you use the online booking service, which is integrated into the site, please start by reading our general terms and conditions.
You are invited to provide us with information in the following cases:
- When you book a holiday on our website.
- In order to keep you informed of our special offers, promotions or any other action, by registering on our site, subscribing to our newsletter or participating in a prize request.

- By taking part in surveys or by contacting us with any questions or other requests.It is your responsibility to check that all the information you provide at the time of registration, or at any other time, is correct and complete. All personal data entered on our website may be used for direct marketing purposes. In order to ensure the correct follow-up of your file, we would greatly appreciate being directly informed of any changes to the information provided at the time of your registration.
HOSPITALITY 2.0 is responsible for processing and managing all information concerning you in the strictest confidence. This information is used by our internal departments for administrative and commercial purposes to process your reservation or to personalise the content of our offer and our thematic newsletters.All the information requested, which is not absolutely essential for processing your booking, will be clearly indicated in the form of optional boxes that you are free to complete.The entire content of this site is protected by copyright, trademark, database and other intellectual property rights and is the property of HOSPITALITY 2.0.You can retrieve the content of the site and display it on a computer screen, print the pages on paper and save these pages in electronic form.  (but not on a server or peripheral device connected to a network) for personal and non-commercial purposes (within the family circle). Any other reproduction, modification, copy, distribution or use for commercial purposes of all or part of the content is strictly forbidden without the written authorisation of HOSPITALITY 2.0.
HOSPITALITY 2.0 undertakes to verify the legality of the information appearing on the site, notably product and price specifications, and to update the site regularly.It will also check for any erroneous information or gaps due to typographical or layout errors. If you notice any errors, please let us know so that we can correct them appropriately.

HOSPITALITY 2.0 undertakes to check the legality of the information appearing on the site, in particular product and price specifications, and to update the site regularly. We will also check for any errors or omissions due to typographical or layout errors. If you notice any errors, please let us know so that we can correct them appropriately.
HOSPITALITY 2.0 reserves the right to modify any part of the site.As part of its policy of updating and optimising the site, HOSPITALITY 2.0 may decide to modify the present conditions. All dated information published on the site is valid only for the date indicated.HOSPITALITY 2.0 reserves the right to terminate any offer or the entire offer on the Internet without prior notification.HOSPITALITY 2.0 cannot guarantee uninterrupted access to the site, nor the total absence of errors.The service may be interrupted due to problems during maintenance or repairs, or as a result of computer problems, Internet disruption or other unforeseen circumstances.In the same way, HOSPITALITY 2.0 is not responsible for delays, ease of use, or incompatibility between this site and files, your browser or any other access software. HOSPITALITY 2.0 can in no way be held responsible for any direct or indirect damage caused by the use of this site.

HOSPITALITY 2.0 cannot be held responsible for any direct or indirect damage resulting from the propagation of a virus by a third party through the website or for any damage to your system after connection and navigation on the website or its use. Nor will HOSPITALITY 2.0 be liable for any material or complementary damage (including, but not limited to, technical faults, publication of confidential documents, loss of data) or other indirect damage that occurs during use of the site.
When you visit the site, a "cookie" (a small text file) is assigned to you and saved on your computer's hard drive. A cookie enables us to identify you when you visit our site so that we can improve your browsing experience on the site and personalise your online experience (automatic recognition, remembering your favourite destinations).

We also collect technical information about your computer each time you open a page on our site. This information includes your IP (Internet Protocol) address, the system you are using, your browser type and possibly the address of the website from which you came.We collect this information to improve the quality of your experience during your visit to our site, and we do not sell or provide this information to third parties. Most browsers automatically accept these cookies, but you can also block cookies.As each browser is different, please check your browser's "Help" menu to find out how to set or modify cookie preferences.The site will remain just as operational and all functions will remain accessible.

Miscellaneous

General
All rates are exclusive of local taxes (tourist tax).Taxes are due for all non-exempt persons.Each holiday home has a separate layout.We explicitly reserve the right to change the layout of our estate and the objects on it, as well as the operation of the estate. All prices quoted are in euros and include VAT. These conditions supersede all previous conditions and take precedence over any other publication or posting.

Force majeure
If the execution of the contract is completely or partially impossible, temporarily or permanently, due to circumstances beyond Evancy's control (strikes, risk of war, sieges, fire, floods, storms and other incidents of any kind whatsoever), this is considered to be force majeure.

Liability
We accept no liability for:
- Theft, loss or damage of any kind during or following a stay in the park or holiday home.
- If any technical equipment is out of order or out of service and if tourist facilities in the park or holiday home are removed or closed.
- Information provided verbally or by telephone.
- Nuisance, such as disturbance, caused by third parties for which we are not responsible.
- Printing errors in our correspondence and/or communication.
The Hirer (M/F) and those accompanying him/her are jointly and severally liable for all loss and damage which may cause prejudice to Evancy or any third party as a direct or indirect consequence of their stay, regardless of how or by whom this is caused.

Evancy reserves the right to make changes to its range of holiday rental packages. Even under special circumstances, Evancy reserves the right to close suites. In this case, we will ensure that the reservation is rescheduled, by offering a new date or a cancellation free of charge. There is no right to any other possible compensation. We would like to draw your attention to the fact that (maintenance) work may always be carried out, without you being entitled to any compensation or indemnity. For parks under construction or renovation, Evancy reserves the right to postpone your reservation to another destination of at least equivalent quality.

Complaints

If you have a complaint, please contact Evancy's central telephone number +33 (0)3 20 15 36 00 within 2 hours of your arrival so that Evancy can make every effort to resolve the problems. If the problems are not resolved to your satisfaction, please submit a complaint by email to info@evancy.com within one month of your departure. Any compensation paid may never exceed the net rental amount (without supplements or surcharges).

Pets
A maximum of 2 pets are allowed per suite.Pets must be vaccinated to legal standards and proof will be sent to Evancy prior to arrival.The owner and/or accompanying person is responsible for their pet.Pets must be kept on a lead in the park.The accompanying person will collect and dispose of the animal's waste. The extra charge of €12 per night per pet is used to disinfect the flat. All pets must be declared at the time of booking.If you do not declare your pet, the extra charge per day and per pet will be multiplied by 2 and deducted from the deposit, plus administration costs.

Cleaning
Final cleaning is always included in the price of your stay. For longer stays, intermediate cleaning is compulsory. The flat must be cleaned every 14 days. Intermediate cleaning is charged according to the type of accommodation. Fresh bed linen can also be provided for longer stays. There is a €5 charge for each additional pack of sheets.