Evancy legal information
This site is published by Hospitality 2.0
Simplified joint stock company with variable capital with variable capital (minimum): 500 000,000 Euros
Address of the head office: 41 Rue Simon Vollant - 59130 Lambersart FRANCE
879,193,019 R.C.S. Lille Métropole
Intra-Community VAT number: FR77879193019
Name of the Director of Publication: Mr. Alexandre Goossaert
Contact phone number: +33 (0)3 20 15 36 00
Contact email address: marketing@evancy.fr
Hosting information
The creator of the site is Evancy
Contact the webmaster: marketing@evancy.fr
The host of the site is Combell NV Skaldenstraat 121 9042 GENT.
GENERAL TERMS AND CONDITIONS OF BOOKING / SALE
GENERAL INFORMATION
Evancy must be in possession of all personal data, including the address, telephone number and e-mail address of all persons present during the stay, in order to be able to carry out essential communication with you. Otherwise, Evancy is unable to provide you with important arrival and departure information (safe key, code, itinerary description, etc.).
Evancy residences are not suitable for group or individual stays away from home by minors under the age of 18, unaccompanied by their legal guardians. Evancy reserves the right to refuse access to the flat, room or villa, which may have been booked in disregard of this provision to minors under 18 years of age who are not accompanied by their legal guardians and who present themselves at the reception of the Residence, and to cancel the stay immediately.
It is also prohibited to allow guests or pets to stay who were not declared at the time of booking. Should an Evancy employee or representative discover such an occurrence, Evancy reserves the right to withhold part or all of the security deposit, or to evict the occupant from the accommodation without entitlement to a refund.
You can book 24 hours a day on our website www.evancy.fr or by email, as well as by telephone between 9am and 5.30pm on +33 (0)3 20 15 36 00
If you are entitled to a discount, please state this at the time of booking. Discounts cannot be applied retrospectively. Discounts cannot be combined, unless specifically stated otherwise.
The full amount of your booking must be paid 7 days before your arrival. Any payment not made on time will result in the cancellation of your booking.
You may also book several properties under the same booking. If you have a preference for a particular property, please let us know at the time of booking, but unfortunately we cannot guarantee that this property will be allocated to you.
Request for mediation by the CMAP
A consumer may submit a request for mediation to the CMAP, subject to the conditions set out below in Article 3. The consumer must refer the matter to the CMAP either:
- via the form available on the CMAP website at www.cmap.fr/consommateurs
- or by post to CMAP – Service Médiation de la consommation, 39 avenue Franklin D. Roosevelt, 75008 Paris.
PRICES
The prices shown in the brochure and on https://www.evancy.fr may differ from the price actually applied at the time of booking. Evancy reserves the right to change prices and/or to charge a supplement. Evancy also reserves the right to change discounts and discount regulations. The price stated on the confirmation/invoice is binding.
The price includes :
- Rental
- VAT
- Supply of bed linen
- Final cleaning
- Bath towels
The price does not include
- Other supplements (baby kit, pet, service kit, etc.)
- Cleaning during your stay (on request)
- Breakfast
- Late check-out
- Extra bed linen
- Extra towels
If you book online, you will receive a detailed overview of all charges and a total price during the booking process.
Evancy reserves the right, up to 72 hours after booking, to adjust the price or cancel the booking in the event of an obvious error in the price on the website, in particular in the event of a sale at a loss in accordance with Article L 420-5 of the French Commercial Code.
Discounts
Certain discounts apply to the price subject to specific conditions.
They :
• cannot be combined with other offers or promotions
• do not apply to bookings that have already been made
• apply to specific arrival dates, periods or target groups (e.g. senior citizens, families with young children, etc.)
• apply to a limited number of suites and/or room types
• are subject to change at any time
• are never applicable retroactively
Once your booking has been confirmed or an invoice issued, you can no longer claim any discounts.
CHANGES & CANCELLATIONS
Changes
If you wish to change the dates of your stay after booking, you may do so up to 8 days before your arrival. Subject to availability, it is possible to make additional bookings or extend your stay. Please always notify us of any changes or cancellations by telephone on the following number: +33 (0)3 20 15 36 00.
Cancellations
• If you cancel up to 8 days before your arrival date, no charge will be made.
• In the event of cancellation, changes or a no-show within 8 days of the arrival date, the full amount of the booking will be charged.
• For any cancellation made more than 8 days before the arrival date, the full rental amount is due.
Reception
You can contact reception on +33 (0)3 20 15 36 00 on weekdays from 9.00 am to 5.30 pm and on Saturdays from 10.00 am to 6.00 pm.
• Check-in
Check-in is from 3.00 pm. If you have not arrived within 24 hours of the agreed date without giving notice, this will be considered a cancellation (with no refund).
• Check-out
On the day of departure, please vacate your accommodation by 11.00 am. We reserve the right to carry out cleaning work from 8.00 am in the vicinity of your accommodation. All guests must comply with the residence’s general rules and regulations. Any breach of these rules may result in expulsion from the residence without entitlement to a refund. The rules and regulations are available on the website mentioned above.
MISCELLANEOUS
General
All rates are exclusive of local taxes (visitor’s tax). Taxes are payable by all non-exempt persons. Each holiday home has a unique layout. We expressly reserve the right to alter the layout of our estate and the items located therein, as well as the operation of the estate. All prices quoted are in euros and include VAT. These terms and conditions supersede all previous terms and conditions and take precedence over any other publication or notice.
Force majeure
If the performance of the contract is wholly or partially impossible, temporarily or otherwise, due to circumstances beyond Evancy’s control (strikes, risk of war, sieges, fire, floods, storms and other incidents of any kind), this shall constitute force majeure.
Liability
We accept no liability for:
• Theft, loss or damage of any kind, either during or following a stay in the park or in a holiday home.
• Any technical equipment being out of order or out of service, or any tourist facilities in the park or holiday home being removed or closed.
• Information provided verbally or by telephone.
• Nuisance, such as disturbance, caused by third parties for whom we are not responsible.
• Printing errors in our correspondence and/or communications.
The tenant (M/F) and those accompanying them are jointly and severally liable for any loss or damage that may cause harm to Evancy or any third party as a direct or indirect consequence of their stay, regardless of how or by whom such loss or damage is caused.
Evancy reserves the right to make changes to its range of holiday rental packages. Even under exceptional circumstances, Evancy reserves the right to close the suites. In such cases, we will ensure the booking is rescheduled, offering a new date or a cancellation free of charge. There is no entitlement to any other form of compensation. Please note that maintenance work may always be carried out, without you being entitled to compensation or indemnity. For parks currently under construction or undergoing renovation, Evancy reserves the right to rebook your reservation to another destination of at least equivalent quality.
Complaints
If you have a complaint, please contact Evancy’s central telephone number +33 (0)3 20 15 36 00 within two hours of your arrival so that Evancy can do everything possible to resolve the issues. If the issues have not been resolved to your satisfaction, please submit a complaint by email to info@evancy.com within one month of your departure. Any compensation awarded may never exceed the net rental amount (excluding supplements and surcharges).
Pets
A maximum of two pets are permitted per booking. Pets must be vaccinated in accordance with legal requirements, and proof of this must be provided to Evancy prior to arrival. The owner and/or accompanying person is responsible for their pet. Pets must be kept on a lead in the grounds. The accompanying person must collect and dispose of the pet’s waste. The supplement of €12 per night per pet that you pay covers the cost of disinfecting the apartment. All pets must be declared at the time of booking. If you fail to declare a pet, the daily supplement per pet will be doubled and deducted from the deposit, plus an administration fee.
Cleaning
Final cleaning is always included in the price of your stay. For longer stays, an interim clean is mandatory. The apartment must be cleaned every 14 days. The interim clean is charged according to the type of accommodation. Fresh bed linen can also be provided for longer stays. You pay €5 per additional set of bed linen.
Confidentialité & réserve juridique
General
All data provided to us, including via our website, is used to respond to your enquiries and is stored in our database. This database is used for customer administration, sales, marketing and accounting purposes. This data may be used to provide targeted information and offers regarding our products and services, either by us or by third parties. We will update and supplement your data where necessary and delete it at your first request. If you do not wish to receive our information or offers, please let us know by sending an email to: info@evancy.com or to the following address: 41 Rue Simon Vollant - 59130 Lambersart, France.
Legal reserve
Evancy has taken the utmost care in compiling this brochure, information, communication and website, but it is impossible to guarantee its accuracy and/or completeness at all times. Evancy excludes all liability of any kind arising from inaccuracies and/or omissions. Evancy's general terms and conditions apply to all bookings and offers.
Use of the website
You are currently on the HOSPITALITY 2.0 reservation website. In accordance with current legislation, we invite you to read our conditions which appear on the various pages of this site.These conditions concern your rights and are applicable to you if you use this site. This website is published by :
HOSPITALITY 2.0 whose registered office is located at 41A Rue Simon Vollant in Lambersart 59130 registered under the number RCS 879 193 019.
This site is made available free of charge (except for your Internet access costs) for personal use, subject to compliance with the conditions set out below.
Use of this site implies your full acceptance of all the General Terms and Conditions.
You may only use this site if you are over 18 years of age and have the authority to enter into binding contracts (the use of our site by minors is prohibited).You are personally and financially responsible for your use of the site.If you use the online booking service, which is integrated into the site, please start by reading our general terms and conditions.
You are invited to provide us with information in the following cases:
- When you book a holiday on our website.
- In order to keep you informed of our special offers, promotions or any other action, by registering on our site, subscribing to our newsletter or participating in a prize request.
- By taking part in surveys or by contacting us with any questions or other requests.It is your responsibility to check that all the information you provide at the time of registration, or at any other time, is correct and complete. All personal data entered on our website may be used for direct marketing purposes. In order to ensure the correct follow-up of your file, we would greatly appreciate being directly informed of any changes to the information provided at the time of your registration.
HOSPITALITY 2.0 is responsible for processing and managing all information concerning you in the strictest confidence. This information is used by our internal departments for administrative and commercial purposes to process your reservation or to personalise the content of our offer and our thematic newsletters.All the information requested, which is not absolutely essential for processing your booking, will be clearly indicated in the form of optional boxes that you are free to complete.The entire content of this site is protected by copyright, trademark, database and other intellectual property rights and is the property of HOSPITALITY 2.0.You can retrieve the content of the site and display it on a computer screen, print the pages on paper and save these pages in electronic form. (but not on a server or peripheral device connected to a network) for personal and non-commercial purposes (within the family circle). Any other reproduction, modification, copy, distribution or use for commercial purposes of all or part of the content is strictly forbidden without the written authorisation of HOSPITALITY 2.0.
HOSPITALITY 2.0 undertakes to verify the legality of the information appearing on the site, notably product and price specifications, and to update the site regularly.It will also check for any erroneous information or gaps due to typographical or layout errors. If you notice any errors, please let us know so that we can correct them appropriately.
HOSPITALITY 2.0 undertakes to check the legality of the information appearing on the site, in particular product and price specifications, and to update the site regularly. We will also check for any errors or omissions due to typographical or layout errors. If you notice any errors, please let us know so that we can correct them appropriately.
HOSPITALITY 2.0 reserves the right to modify any part of the site.As part of its policy of updating and optimising the site, HOSPITALITY 2.0 may decide to modify the present conditions. All dated information published on the site is valid only for the date indicated.HOSPITALITY 2.0 reserves the right to terminate any offer or the entire offer on the Internet without prior notification.HOSPITALITY 2.0 cannot guarantee uninterrupted access to the site, nor the total absence of errors.The service may be interrupted due to problems during maintenance or repairs, or as a result of computer problems, Internet disruption or other unforeseen circumstances.In the same way, HOSPITALITY 2.0 is not responsible for delays, ease of use, or incompatibility between this site and files, your browser or any other access software. HOSPITALITY 2.0 can in no way be held responsible for any direct or indirect damage caused by the use of this site.
HOSPITALITY 2.0 cannot be held responsible for any direct or indirect damage resulting from the propagation of a virus by a third party through the website or for any damage to your system after connection and navigation on the website or its use. Nor will HOSPITALITY 2.0 be liable for any material or complementary damage (including, but not limited to, technical faults, publication of confidential documents, loss of data) or other indirect damage that occurs during use of the site.
When you visit the site, a "cookie" (a small text file) is assigned to you and saved on your computer's hard drive. A cookie enables us to identify you when you visit our site so that we can improve your browsing experience on the site and personalise your online experience (automatic recognition, remembering your favourite destinations).
We also collect technical information about your computer each time you open a page on our site. This information includes your IP (Internet Protocol) address, the system you are using, your browser type and possibly the address of the website from which you came.We collect this information to improve the quality of your experience during your visit to our site, and we do not sell or provide this information to third parties. Most browsers automatically accept these cookies, but you can also block cookies.As each browser is different, please check your browser's "Help" menu to find out how to set or modify cookie preferences.The site will remain just as operational and all functions will remain accessible.