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FAQ - All the answers to your questions
Before, during or after your stay, we're here to help! Here you'll find answers to the most frequently asked questions. If you still have any doubts, don't hesitate to contact us by e-mail at info@evancy.fr or on 03 20 15 36 00.
Your booking
Cancelling and changing your booking
Cancelling and changing your booking
Cancellation or modification of your booking is free of charge up to 8 days before arrival for all bookings made online.
If you cancel within this period, we will refund the full amount of your stay or deposit.
Once the deadline has passed, it is unfortunately no longer possible to cancel or postpone your booking for any reason whatsoever.
How do I cancel my booking?
Contact our customer service team on 03 20 15 36 00 (free call)
Send an e-mail with your booking number to info@evancy.com
Confirmation of your booking
Confirmation of your booking
Once we have received payment for your stay, you will receive an email 2 days before your arrival with the conditions of access to the residence and practical information about your accommodation and destination.
In the case of last-minute bookings, the procedure is the same. If you do not receive an email from us, please check your spam folder.
Choosing your accommodation
Choosing your accommodation
When you make your reservation, you choose a type of accommodation. However, as the allocation depends on availability, we cannot guarantee that you will be able to stay in a particular flat or villa.