RESERVATIONS

General

Evancy only takes reservations from people over 18 years old. Evancy reserves the right to refuse a reservation at any time and without justification. Evancy must be in possession of all personal data, including the address, telephone number and e-mail address of all persons present during the stay, in order to be able to conduct necessary communication with you. Otherwise, Evancy is not able to communicate important information regarding arrival and departure (safe deposit box key, code, itinerary description, ...). It is also forbidden to allow people or pets to stay that you did not indicate at the time of booking. The observation of this type of fact by an employee or a delegate of Evancy will oblige Evancy to retain the deposit partially or entirely or will lead to expulsion from the park without right to reimbursement.

You can book 24 hours a day on our website www.evancy.fr or by phone between 8 am and 8 pm on +33 (0)3 20 15 36 00
If you qualify for a discount, please let us know directly at the time of booking. Discounts cannot be obtained afterwards. Discount regulations and arrangements apply to a limited number of holiday homes. Any discount regulations are not applicable to the arrangements. It is not possible to accumulate discounts, except where specifically mentioned. A limited number of holiday homes is reserved for young people under 21 years of age travelling alone. Before making a reservation, they must contact the Reservation Department by telephone.

Watch out!

The full amount of your reservation must be paid before your arrival. Failure to pay on time will result in the cancellation of your reservation.

You can determine the location of your suite yourself for a small extra charge (sea view, sunny side). You can also group several suites under the same reservation. All preferences are subject to availability. Please inquire at the time of booking.

Prices

General

The prices shown in the brochure and on https://www.evancy.fr may differ from the price actually known at the time of booking. A number of elements that are included in the price will be reviewed periodically, such as (but not limited to) energy costs. Evancy reserves the right to modify the prices and/or to charge a supplement. Evancy also reserves the right to change discounts and discount regulations. The price mentioned on the confirmation/invoice is binding.

The price includes :

  • The rental
  • Use of the flat screen or television
  • VAT
  • Sheet rental (mandatory)
  • The consumption of energy, water, charges and taxes...
  • Final cleaning


The price does not include:

  • Rental (optional) of bath towels
  • Other supplements (pet, service kit...)
  • Cleaning during your stay (on request)


If you book online, you will receive a detailed overview of all costs and a total price during the booking process.
Evancy can, up to 72 hours after the reservation, adjust the price in case of errors on the website.

Discounts

Certain discounts are applicable to the price under certain conditions.

Discounts:

cannot be cumulated with other advantages or shares.
are not applicable to bookings already made
are applicable by arrival dates, periods or specific target groups (e.g. seniors, families with young children, early bookings)
are applicable to a limited number of suites and/or types
are always revisable
are never applicable retroactively
After confirmation/invoice, you can no longer use discounts.

CHANGES & CANCELLATIONS

Modifications

If, after booking, you wish to change the period of your stay, you have the possibility to do so up to one month before your arrival. Depending on availability, it is possible to make additional bookings or an extension of your stay. Please always communicate changes and cancellations by telephone on +33 (0)3 20 15 36 00. We charge 25 € extra for any changes to a reservation already made.

Cancellations

In case of cancellation up to 7 days before the arrival date, no fee will be charged.
In case of cancellation, change or no-show within 7 days before the date of arrival, the total amount of the reservation will be charged.
For any early cancellation of the stay, the total amount of the rent is due.
For the non-refundable rate :

In case of cancellation, modification or no-show, the total amount of the reservation will be charged.

Reception

You can reach the reception at the telephone number +33 (0)3 20 15 36 00 every day during the week from 8 am to 8 pm, also at weekends.

Arrival
Arrival is scheduled from 3:00 pm. (until 22h00). If you do not arrive within 24 hours after the agreed date without notifying us, this will be considered as a cancellation (without refund).

Departure
On the day of departure, please leave your holiday home before 10:00 am. We reserve the right to carry out (cleaning) work from 8.00 am around the holiday homes. All guests must adhere to all rules and regulations that are mentioned in the park regulations. Violation of these rules may result in expulsion from the park without right of refund. The park rules are available on the above-mentioned website.

Confidentiality & legal reserve

General

All data provided to us, even on our website, is used to respond to your requests and is kept in our file. This file is used for customer administration, sales, marketing and accounting purposes. This data may be used to provide information and targeted offers about our products and services, both by ourselves and by third parties. We will improve, supplement your data if necessary and delete it on your first request.  If you do not wish to receive our information or offers, please let us know by sending an e-mail to: info@evancy.fr or to the following address: 41 Rue Simon Vollant - 59130 Lambersart, France.

Legal reserve

Evancy has taken the utmost care in the preparation of this brochure, information, communication and website, but it is impossible to systematically guarantee its permanent accuracy and/or completeness.
Evancy excludes all liability of any kind whatsoever arising from inaccuracies and/or incompleteness. Evancy's terms and conditions apply to all reservations and offers.

Use of the site

You are currently on the HOSPITALITY 2.0 reservation site. In accordance with the law, we invite you to read our conditions which appear on the different pages of this site. These conditions concern your rights and are applicable to your legal responsibilities if you use this site. This site is published by :

HOSPITALITY 2.0 with registered office at 41 Rue Simon Vollant, 59130 Lambersart, France company number 879 193 019.

This site is made available free of charge (except for your Internet access costs) for personal use, subject to compliance with the conditions set out below. Use of this site implies your full acceptance of all the General Conditions. You may only use this site if you are over 18 years of age and are authorised to sign contracts that may engage your responsibility (use of our site by minors is prohibited). You are financially responsible for your use of the site.

If you use the online booking service, which is integrated into the site, please first read our general terms and conditions.

You are invited to entrust us with information in the following cases:

During the booking of a stay that you make on our website.
In order to keep you informed of our special offers, promotions or any other action, by registering on our site, by subscribing to our newsletter or by participating in a price request.
By participating in surveys or by contacting us with any questions or other requests.
It is your responsibility to verify that all information, which you have provided at the time of registration, or at any other time, is correct and complete. All personal data that has been entered on our website may be used for direct marketing purposes. For the proper follow-up of your file, we would greatly appreciate being directly informed of any changes to the information provided at the time of your registration.

HOSPITALITY 2.0 is responsible for the processing and management of all information concerning you, in the strictest confidentiality. This information is used by our internal departments for administrative and commercial purposes to process your reservation or to personalise the content of our offer and our thematic newsletters. All the information requested, which is not absolutely essential for the processing of your reservation, will be clearly indicated in the form of optional boxes that you are free to complete. The entire content of this site is protected by copyright, trademarks, databases and other intellectual property rights and is the property of HOSPITALITY 2.0. You may retrieve the content of the site and display it on a computer screen, print a few pages on paper and save these pages in electronic form or on a diskette (but not on a server or peripheral device connected to a network) for personal, non-commercial (within the family circle) use. Any other reproduction, modification, copying, distribution or use for commercial purposes of all or part of the content is strictly prohibited without the written permission of HOSPITALITY 2.0.

HOSPITALITY 2.0 undertakes to verify the legality of the information appearing on the site, in particular the product and price specifications, and to update the site regularly. It also undertakes to note any erroneous information or gaps due to typographical or layout errors. If you notice any errors, you are invited to report them so that we can correct them appropriately.

HOSPITALITY 2.0 reserves the right, at its own discretion, to modify any part of the site. As part of its policy of updating and optimizing the site, HOSPITALITY 2.0 may decide to modify the present conditions. All dated information published on the site is valid only for the date indicated. In doing so, HOSPITALITY 2.0 reserves the right to terminate any offer or the entire offer on the Internet without prior notice. HOSPITALITY 2.0 cannot guarantee uninterrupted access to the site, nor the total absence of errors. It is possible that the service may be interrupted due to problems during maintenance or repairs, or as a result of computer problems, Internet disruption or other unforeseen circumstances. Similarly, HOSPITALITY 2.0 is not responsible for delays, ease of use, or incompatibility between this site and the files, your browser or any other access software. HOSPITALITY 2.0 cannot be held responsible for any direct or indirect damage resulting from the propagation of a virus by a third party through the website or for any damage to your system after connection and navigation on the website or its use. Nor shall HOSPITALITY 2.0 be liable for any material or complementary damage (including, but not limited to, technical defects, publication of confidential documents, loss of data), or other indirect damage that occurs during the use of the site.

When you visit the site, a "cookie" (a small text file) is assigned to you and is saved on your computer's hard drive. A cookie allows us to identify you when you visit our site so that we can improve your navigation on the site and personalize your online experience (automatic recognition, memorization of your favorite destinations). We also collect technical information about your computer each time you open a page on our site. This information includes your Internet Protocol (IP) address, the system you are using, the type of browser you are using, and possibly the address of the website you came from. We collect this information to improve the quality of your experience during your visit to our site, and we do not sell or provide this information to third parties. Most browsers automatically accept these cookies, but you can also block cookies. Since each browser is different, please check the "Help" menu of your browser to see how to set or change your cookie preferences. The site remains just as operational and all functions remain accessible.

Miscellaneous

General

All rates are exclusive of local taxes (tourist tax). Taxes are due for all non-exempt persons. Each holiday residence has a separate layout. We explicitly reserve the right to change the layout of our estate and the objects on it, as well as the operation of the estate. All prices mentioned are in Euro and include VAT. These conditions replace all previous conditions and take precedence over any other publication or display.

Force majeure

If the performance of the contract is entirely or partially impossible, temporarily or not, due to circumstances beyond Evancy's control (strikes, risk of war, sieges, fire, floods, storms and other incidents of any nature whatsoever), it is a case of force majeure.

Liability

We disclaim all responsibility for:

Theft, loss or damage of any kind, during or as a result of a stay in the park or in a holiday home.
If a technical device is out of order or out of service and if tourist facilities in the park or holiday home are removed or closed.
Information provided verbally or by telephone.
Nuisance, such as disturbance, caused by third parties not under our responsibility.
Printing errors in our correspondence and/or communication.
The tenant (M/F) and those accompanying him/her are jointly and severally liable for any loss or damage which may cause prejudice to Evancy or any third party as a direct or indirect consequence of their stay, regardless of how or by whom it is caused.

Evancy reserves the right to make changes to its offer of holiday rental formulas. Even under special circumstances, Evancy reserves the right to close the suites. In this case, we will see to the postponement of the reservation, proposing a new date or cancellation without charge. There is no other right to any other possible compensation. We would like to draw your attention to the fact that (maintenance) work can always be carried out, without you being entitled to any compensation or indemnity. For parks under construction or renovation, Evancy reserves the right to postpone your reservation to another destination of at least equivalent quality.

Complaints

If you have a complaint, please contact within 2 hours after your arrival the Evancy central phone number +33 (0)3 20 15 36 00 so that Evancy can do everything possible to resolve the problems. If the problems were not resolved to your satisfaction, please file a complaint by email to info@evancy.fr within one month after your departure. A possible compensation indemnity can never exceed the net amount of the rental (without supplements, surcharges).

Pets

Maximum 2 pets are allowed per suite. Animals must be vaccinated according to the legal standards and proof will be sent to Evancy before arrival. The owner and/or the accompanying person is responsible for his pet. Animals must be kept on a leash in the park. The accompanying person will pick up and dispose of the animal's waste. The supplement of 10 € per night and per pet you pay is used to disinfect the apartment. All pets must be reported at the time of booking. Failing this, the supplement per day per pet will be multiplied by 2 and withheld from the deposit, plus administrative costs.

Cleaning

Final cleaning is always included in the price of your stay. For longer stays, an intermediate cleaning is compulsory. Every 14 days the apartment must be cleaned. Intermediate cleaning costs 60€. Fresh bed linen can also be provided for longer stays. You pay 8€ for each additional set of sheets.